Agenda

Venue: Conference Rooms 1 and 2, Ground Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ

Contact: Zoe Manzoor, Secretariat Officer 

Items
No. Item

1.

Apologies for Absence and Chair's Announcements

2.

Declarations of Interest

General Counsel

 

Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business.

 

Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.

3.

Minutes of the Meeting of the Panel held on 4 October 2022 pdf icon PDF 222 KB

General Counsel

 

The Panel is asked to approve the minutes of the meeting of the Panel held on 4 October 2022 and authorise the Chair to sign them.

 

 

4.

Matters Arising and Actions List pdf icon PDF 13 KB

General Counsel

 

The Panel is asked to note the updated actions list.

 

 

Additional documents:

5.

Quarterly Customer Services and Operational Performance Report - Quarter 2 2022/23 pdf icon PDF 111 KB

Interim Chief Operating Officer and Chief Customer and Strategy Officer

 

The Panel is asked to note the paper

 

Additional documents:

6.

Deep-dive on TfL's "Care score" pdf icon PDF 193 KB

Chief Customer and Strategy Officer

 

The Panel is asked to note the paper.

 

Additional documents:

7.

Assisted Transport Services Update pdf icon PDF 478 KB

Interim Chief Operating Officer and Director of Bus Operations

 

The Panel is asked to note the paper.

 

8.

Operation London Bridge pdf icon PDF 168 KB

Interim Chief Operating Officer and Chief Customer and Strategy Officer

 

The Panel is asked to note the paper.

9.

Tube Noise pdf icon PDF 13 KB

Interim Chief Operating Officer

 

The Panel is asked to note the paper.

 

Additional documents:

10.

Customer Safety and Security pdf icon PDF 387 KB

Director of Security, Policing and Enforcement

 

The Panel is asked to note the paper.

 

11.

Members' Suggestions for Future Discussion Items pdf icon PDF 17 KB

General Counsel

 

The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items for the forward plan and for informal briefings.

 

Additional documents:

12.

Any Other Business the Chair Considers Urgent

The Chair will state the reasons for urgency for any item taken.

13.

Date of Next Meeting

Thursday 9 March 2023 at 10:00am