Agenda

Venue: Conference Rooms 1 and 2, Ground Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ

Contact: Zoe Manzoor, Secretariat Officer 

Items
No. Item

1.

Apologies for Absence and Chair's Announcements

2.

Declarations of Interests

Head of Secretariat

 

Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business.

 

Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.

 

3.

Minutes of the Meeting of the Customer Sustainability and Operations Panel held on 6 October 2025 pdf icon PDF 240 KB

Head of Secretariat

 

The Panel is asked to approve the minutes of the meeting of the Panelheld on 6 October 2025 and authorise the Chair to sign them.

 

4.

Matters Arising and Actions List pdf icon PDF 13 KB

Head of Secretariat

 

The Panel is asked to note the updated actions list.

 

Additional documents:

5.

Equity in Motion pdf icon PDF 395 KB

Chief Customer and Strategy Officer

 

The Panel is asked to note the paper.

 

6.

TfL Green Knowledge Programme pdf icon PDF 399 KB

Chief Safety, Health and Environment Officer

 

The Panel is asked to note the paper.

7.

TfL Annual Report: Sustainability Disclosures pdf icon PDF 234 KB

Chief Safety, Health and Environment Officer

 

The Panel is asked to note the paper.

 

8.

Customer, Sustainability and Operations Report - Quarter 2 2025/26 pdf icon PDF 267 KB

Chief Customer and Strategy Officer, Chief Operating Officer and Chief Safety, Health and Environment Officer

 

The Panel is asked to note the report.

 

Additional documents:

9.

Risk and Assurance Report Quarter 2 2025/26 pdf icon PDF 349 KB

Director of Risk and Assurance

 

The Panel is asked to note the report and the exempt supplementary information on Part 2 of the agenda.

 

10.

Members' Suggestions for Future Discussion Items pdf icon PDF 106 KB

Head of Secretariat

 

The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items.

 

Additional documents:

11.

Any Other Business the Chair Considers Urgent

The Chair will state the reason for urgency of any item taken.

 

12.

Date of Next Meeting

Thursday 12 March 2026 at 10.30am.

 

13.

Exclusion of the Press and Public

The Panel is recommended to agree to exclude the press and public from the meeting, in accordance with paragraphs 3 and 7 of Schedule 12A to the Local Government Act 1972 (as amended), in order to consider the following items of business.

 

Agenda Part 2

14.

Risk and Assurance Report Quarter 2 2025/26

Exempt supplementary information relating to the item on Part 1 of the agenda.