Agenda

Venue: Microsoft Teams

Contact: Jamie Mordue, Secretariat Officer 

Note: This meeting will be held on Microsoft Teams only. A live stream of the meeting can be found on the TfL YouTube channel. 

Items
No. Item

1.

Apologies for Absence and Chair's Announcements

2.

Declarations of Interest

General Counsel

 

Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business.

 

Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.

3.

Minutes of the Meeting of the Panel held on 14 July 2021 pdf icon PDF 232 KB

General Counsel

 

The Panel is asked to approve the minutes of the meeting of the Panel held on 14 July 2021 and authorise the Chair to sign them.

4.

Matters Arising and Actions List pdf icon PDF 13 KB

General Counsel

 

The Panel is asked to note the updated actions list.

Additional documents:

5.

Customer Services and Operational Performance Report – Quarter 1, 2021/22 pdf icon PDF 214 KB

Managing Directors Customers, Communication and Technology, Surface Transport, and London Underground and TfL Engineering.

 

The Panel is asked to note the paper.

Additional documents:

6.

Bus Services to London's Hospitals pdf icon PDF 437 KB

Managing Director Surface Transport

 

The Panel is asked to note the paper.

7.

Winning Back Our Customers pdf icon PDF 125 KB

Managing Director Customers, Communication and Technology

 

The Panel is asked to note the paper.

Additional documents:

8.

Enterprise Risk Update - Disparity Leading to Unequal or Unfair Outcomes (ER11) pdf icon PDF 225 KB

Chief People Officer

 

The Panel is asked to note the paper and exempt supplemental information on Part 2 of the agenda.

9.

Members' Suggestions for Future Discussion Items pdf icon PDF 17 KB

General Counsel

 

The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items for the forward plan and for informal briefings.

Additional documents:

10.

Any Other Business the Chair Considers Urgent

The Chair will state the reason for urgency of any item taken.

 

11.

Date of Next Meeting

Tuesday 7 December 2021 at 10.00am

12.

Exclusion of the Press and Public

The Committee is recommended to agree to exclude the press and public from the meeting, in accordance with paragraph 3 of Schedule 12A to the Local Government Act 1972 (as amended), in order to consider the following items of business.

Agenda Part 2

13.

Enterprise Risk Update - Disparity Leading to Unequal or Unfair Outcomes (ER11)

Exempt supplemental information relating to the item on Part 1 of the agenda.