Agenda

Customer Service and Operational Performance Panel - Wednesday 10 July 2024 10:30

Venue: Conference Rooms 1 and 2, Ground Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ

Contact: Zoe Manzoor, Secretariat Officer

Items
No.	Item
1.	Apologies for Absence and Chair's Announcements
2.	Declarations of Interest Head of Secretariat Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business. Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.
3.	Minutes of the Meeting of the Panel held on 5 March 2024 PDF 484 KB Head of Secretariat The Panel is asked to approve the minutes of the meeting of the Panel held on 5 March 2024 and authorise the Chair to sign them.
4.	Matters Arising and Actions List PDF 13 KB Head of Secretariat The Panel is asked to note the updated actions list. Additional documents: csopp20240710-Part1-item04b-action-list , item 4. PDF 396 KB
5.	Assisted Transport Services Update PDF 271 KB Chief Operating Officer and Directorof Buses The Panel is asked to note the paper.
6.	Cycling Action Plan 2 PDF 141 KB Chief Customer and Strategy Officer and Head of Transport Strategy & Planning The Panel is asked to note the progress in the delivery of the Cycling Action Plan 2 and the latest cycling trends. Additional documents: csopp20240710-Part1-item06b-cycle-action-plan-update-Appendix 1 , item 6. PDF 8 MB
7.	Santander Cycles Customer Hires PDF 142 KB Chief Customer and Strategy Officer and Director of Rail & Sponsored Services The Panel is asked to note the paper.
8.	Bus Ridership and Superloop Demand Monitoring PDF 434 KB Chief Operating Officer and Chief Customer and Strategy Officer The Panel is asked to note the paper.
9.	London Transport Museum - School Programmes PDF 616 KB Chief Customer and Strategy Officer and Director of Learning & Participation, London Transport Museum The Panel is asked to note the paper and the forthcoming activities and to consider opportunities for further raising the profile of this work internally and externally.
10.	Elizabeth Line Performance PDF 124 KB Director Elizabeth line The Panel is asked to note the paper. Additional documents: csopp20240710-Part1-item10b-Elizabeth-line-performance-Appendix 1 , item 10. PDF 344 KB
11.	Customer Service and Operational Performance Report - Quarter 4, 2023/24 PDF 195 KB Chief Operating Officer and Chief Customer and Strategy Officer The Panel is asked to note the paper Additional documents: csopp20240710-Part 1-Item 11b - Customer-service-and operational-performanace-report , item 11. PDF 6 MB
12.	Risk and Assurance Report Quarter 4 2023/24 PDF 421 KB Director of Risk and Assurance The Panel is asked to note the paper and exempt supplementary information on Part 2 of the agenda.
13.	Members' Suggestions for Future Discussion Items PDF 17 KB Head of Secretariat The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items for the forward plan and for informal briefings. Additional documents: csopp20240710-Part1-item13b-Forward-Plan , item 13. PDF 269 KB
14.	Any Other Business the Chair Considers Urgent The Chair will state the reason for urgency of any item taken.
15.	Date of Next Meeting Wednesday 2 October 2024 at 10:30am
16.	Exclusion of the Press and Public The Panel is recommended to agree to exclude the press and public from the meeting, in accordance with paragraphs 3 and 7 of Schedule 12A to the Local Government Act 1972 (as amended), in order to consider the following items of business.
	Agenda Part 2
17.	Risk and Assurance Report Quarter 4 2023/24 View the reasons why item 17. is restricted Exempt supplementary information relating to the item on Part 1 of the agenda.