Agenda
PDF 24 KBVenue: Conference Rooms 1 & 2 - Palestra, 197 Blackfriars Road, London, SE1 8NJ. View directions
Contact: Zoe Manzoor
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Apologies for Absence and Chair's Announcements |
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Declarations of Interests Head of Secretariat
Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business.
Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion. |
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Head of Secretariat
The Panel is asked to approve the minutes of the meetings of the Customer Service and Operational Performance Panel held on 5 March 2024 and 10 July 2024 and authorise the Chair to sign them. Additional documents: |
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Matters Arising and Actions List Head of Secretariat
The Panel is asked to note the updated actions list. Additional documents: |
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Chief Customer and Strategy Officer and Director of Customer
The Panel is asked to note the paper. Additional documents: |
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Deep-dive on TfL's "Care Score" Chief Customer and Strategy Officer and Director of Customer
The Panel is asked to note the paper. Additional documents: |
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Customer, Sustainability and Operational Performance Report - Quarter 1, 2024/25 Chief Customer and Strategy Officer, Chief Operating Officer and Chief Safety, Heath and Environment Officer
The Panel is asked to note the report. Additional documents: |
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Risk and Assurance Report Quarter 1 2024/25 Director of Risk and Assurance
The Panel is asked to note the report. |
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Members' Suggestions for Future Discussion Items Head of Secretariat
The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items. Additional documents: |
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Any Other Business the Chair Considers Urgent The Chair will state the reason for urgency of any item taken. |
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Date of Next Meeting Tuesday 3 December 2024 at 10:30am. |