Agenda

Customer, Sustainability and Operations Panel - Thursday 28 November 2024 13:00

Venue: Trustee Meeting Room, 8th Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ

Items
No.	Item
1.	Apologies for Absence and Chair's Announcements
2.	Declarations of Interests Head of Secretariat Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business. Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.
3.	Minutes of the Meeting of the Customer Sustainability and Operations Panel held on 2 October 2024 PDF 231 KB Head of Secretariat The Panel is asked to approve the minutes of the meeting of the Panelheld on 2 October 2024 and authorise the Chair to sign them.
4.	Matters Arising and Actions List PDF 14 KB Head of Secretariat The Panel is asked to note the updated actions list. Additional documents: Appendix 1: Actions List , item 4. PDF 473 KB
5.	TfL Corporate Environment Plan - Operations PDF 378 KB Chief Operating Officer The Panel is asked to note the paper.
6.	Assisted Transport Services Update PDF 473 KB Chief Operating Officer The Panel is asked to note the paper.
7.	TfL Action to Identify and Manage Physical Climate Risks PDF 246 KB Chief Safety, Health and Environment Officer The Panel is asked to note the paper.
8.	Customer, Sustainability and Operations Report - Quarter 2 2024/25 PDF 247 KB Chief Customer and Strategy Officer, Chief Operating Officer and Chief Safety, Health and Environment Officer The Panel is asked to note the paper. Additional documents: Appendix 1: Customer Report , item 8. PDF 334 KB Appendix 2: Sustainabilty Report , item 8. PDF 674 KB Appendix 3: Operations Report , item 8. PDF 1 MB
9.	Risk and Assurance Report Quarter 2 2024/25 PDF 429 KB Director of Risk and Assurance The Panel is asked to note paper and the exempt supplementary information on Part 2 of the agenda.
10.	Members' Suggestions for Future Discussion Items PDF 107 KB Head of Secretariat The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items. Additional documents: Appendix: Forward Plan , item 10. PDF 337 KB
11.	Any Other Business the Chair Considers Urgent The Chair will state the reason for urgency of any item taken.
12.	Date of Next Meeting Thursday 13 March 2025 at 10.30am
13.	Exclusion of Press and Public The Panel is recommended to agree to exclude the press and public from the meeting, in accordance with paragraphs 3 and 7 of Schedule 12A to the Local Government Act 1972 (as amended), in order to consider the following items of business.
	Agenda Part 2
14.	Risk and Assurance Report Quarter 2 2024/25 View the reasons why item 14. is restricted Exempt supplementary information relating to the item on Part 1 of the agenda.