Agenda
PDF 44 KBVenue: Conference Rooms 1 and 2, Ground Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ
Contact: Zoe Manzoor, Secretariat Officer
Note: This meeting will be held on Microsoft Teams only. A live stream of the meeting can be found on the TfL YouTube channel
| No. | Item |
|---|---|
|
Apologies for Absence and Chair's Announcements |
|
|
Declarations of Interest Interim General Counsel
Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business.
Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion. |
|
|
Minutes of the Meeting of the Panel held on 12 July 2023 Interim General Counsel
The Panel is asked to approve the minutes of the meeting of the Panel held on 12 July 2023 and authorise the Chair to sign them. Additional documents: |
|
|
Matters Arising and Actions List Interim General Counsel
The Panel is asked to note the updated actions list. Additional documents: |
|
|
Customer Service and Operational Performance Report - Quarter 1 2023/24 Chief Operating Officer and Chief Customer and Strategy Officer
The Panel is asked to note the paper.
Additional documents: |
|
|
Deep-dive on TfL's "Care Score" Chief Customer and Strategy Officer and Director of Customer
The Panel is asked to note the paper. Additional documents: |
|
|
Elizabeth Line Performance Director Elizabeth line
The Panel is asked to note the paper. Additional documents: |
|
|
Step-Free Access Update Director of Investment Delivery Planning
The Panel is asked to note the paper. Additional documents: |
|
|
Taxi and Private Hire Vehicle Complaints Update Chief Operating Officer
The Panel is asked to note the paper Additional documents: |
|
|
Members' Suggestions for Future Discussion Items Interim General Counsel
The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items for the forward plan and for informal briefings. Additional documents: |
|
|
Any Other Business the Chair Considers Urgent The Chair will state the reason for urgency of any item taken.
|
|
|
Date of Next Meeting Tuesday 5 December 2023 at 1pm
|