Agenda

Customer Service and Operational Performance Panel - Tuesday 5 December 2023 13:00

Venue: Conference Rooms 1 and 2, Ground Floor, Palestra, 197 Blackfriars Road, London, SE1 8NJ

Contact: Zoe Manzoor, Secretariat Officer

Items
No.	Item
1.	Apologies for Absence and Chair's Announcements
2.	Declarations of Interest Head of Secretariat Members are reminded that any interests in any matter under discussion must be declared at the start of the meeting, or at the commencement of the item of business. Members must not take part in any discussion or decision on such matter and, depending on the nature of the interest, may be asked to leave the room during the discussion.
3.	Minutes of the Meeting of the Panel held on 4 October 2023 PDF 251 KB Head of Secretariat The Panel is asked to approve the minutes of the meeting of the Panel held on 4 October 2023 and authorise the Chair to sign them.
4.	Matters Arising and Actions List PDF 13 KB Head of Secretariat The Panel is asked to note the updated actions list. Additional documents: csopp20231205 -Item 04b - actions-list , item 4. PDF 250 KB
5.	Customer Safety and Security Update PDF 797 KB Chief Operating Officer and Director of Security, Policing and Enforcement The Panel is asked to note the paper and the exempt supplementary information set out on Part 2 of the agenda. Additional documents: csopp-231205 - Item 5b- Part 1-Updated Six month Crime and Anti-Social Behaviour (ASB)Report -Appendix 1 , item 5. PDF 2 MB
6.	Assisted Transport Services Update PDF 2 MB Chief Operating Officer The Panel is asked to note the paper.
7.	Elizabeth Line Performance PDF 140 KB Director Elizabeth line The Panel is asked to note the paper. Additional documents: csopp-20231205-item7-Part 1 - Appendix 1 - Elizabeth - line - performance , item 7. PDF 331 KB
8.	Customer Service and Operational Performance Report - Quarter 2, 2023/24 PDF 198 KB Chief Operating Officer and Chief Customer and Strategy Officer The Panel is asked to note the paper. Additional documents: csopp-20231205-item 8-Appendix , item 8. PDF 6 MB
9.	Members' Suggestions for Future Discussion Items PDF 17 KB Head of Secretariat The Panel is asked to note the forward plan and is invited to raise any suggestions for future discussion items for the forward plan and for informal briefings. Additional documents: csopp-20231004-item9b-foward-plan , item 9. PDF 262 KB
10.	Any Other Business the Chair Considers Urgent The Chair will state the reason for urgency of any item taken.
11.	Date of Next Meeting Thursday 21 March 2024 at 10:30am
12.	Exclusion of Press and Public The Panel is recommended to agree to exclude the press and public from the meeting, in accordance with paragraphs 3 and 5 of Schedule 12A to the Local Government Act 1972 (as amended), in order to consider the following items of business.
	Agenda Part 2
13.	Customer Safety and Security Update View the reasons why item 13. is restricted Exempt supplementary information relating to the item on Part 1 of the agenda.